Effective Communication

• Verb
  • Be clear in your statements
  • Speak in a calm manner
  o Avoid yelling or emotional outbursts
• Physical
  • Use relaxed body language
  • Maintain eye contact to help get your message conveyed
  • Avoid intimidation and threat of physical force
• Written
  • Be clear and detailed, but concise
  • Use a friendly tone
  • Avoid using bad language
  • Stress the purpose of your letter and make clear your desired resolution
  • Avoid being long-winded
  • Include your contact information and request written follow-up