BEST WAYS TO RESOLVE A COMPLAINT WITH JD BYRIDER

Before You Buy

• Make sure you get a written copy of all guarantees and warranties.
• Do not sign any contract until you read and understand it. Request clarification if needed.
• Insist that all terms discussed are included in the contract to avoid future conflict.

After You Buy

• Save the paperwork. Gather all supporting documents such as contracts, receipts, cancelled checks, owner’s manuals, warranty documents, account numbers, and orders. Make copies of all relevant documents to assist you with resolving a complaint.
• Follow the service plan and use instructions in the owner’s manual. The way you use or take care of your vehicle could affect your warranty.
• Maintenance Tips
  • Check your oil every 3,000 miles
  • Check your tire pressure and rotate tires regularly
  • Check fluid levels (transmission, brake, washer, etc.) regularly
  • Check and maintain headlights, brake lights and taillights
  • Inspect belts and hoses
  • Check battery and battery cables
  • Check air filter
  • Maintain wiper blades

Complaints

• Prior to contacting JD Byrider, stop and evaluate the issue. Is this an issue that merits complaint? Is the complaint something that can be fixed by simply asking the JD Byrider representative for assistance?
• If you decide to pursue the issue, you can avoid a lot of problems by communicating your request and needs clearly and effectively. Once you have decided to pursue the issue, complain as soon as possible. When you allow a problem to persist, feelings of discontent and resentment build.
• The first person you should contact is the salesperson who sold you the vehicle. The salesperson may be easier to explain the problem to and you may feel more comfortable in dealing with him/her. Again, clearly state the issue and make your request for services or changes tactfully.
• If the issue is not resolved with the salesperson, or worse the confrontation escalates, request to speak to the manager. Ask to speak privately to the manager and address your concern in a non-hostile way. Addressing the manager in a calm manner shows you really are genuinely concerned and the manager is more likely to listen.
• Write to the JD Byrider where you purchased your vehicle about your complaint if the manager does not or cannot address it immediately. This gives the manager time to investigate, to help you attain resolution, and to help JD Byrider solve a potentially recurring problem.
• If store management is unable to resolve the issue, contact JD Byrider corporate headquarters via phone @ 888-240-3595 or JD Byrider Customer Complaint. Effective complaint letters are concise, authoritative, factual, constructive and friendly. Avoid using bad language in the letter and make sure you state your purpose, reasons, importance, request and ask for a written reply.
• When communicating with any JD Byrider representative, be polite and respectful while still effectively communicating your complaint. A friendly approach is much more likely to result in a successful resolution than a hostile approach.