BEST WAYS TO RESOLVE A COMPLAINT WITH JD BYRIDER SERVICE DEPARTMENT

Before Service

• Make sure you have available a written copy of all guarantees and warranties.
• Understand that not all items or minor defects are covered by your warranty. Be familiar with your warranty to assist you in understanding what is and is not covered.
• Communicate calmly and effectively. When your vehicle is not working properly, feelings of frustration may arise. Try to keep your emotions disconnected and focus on the most efficient way to fix the problem. Try to “talk with” the service department rather than “talk at” them.
• Communicate the entire problem. If the staff does not understand the full extent of the problem, it is unlikely that your problem will be adequately taken care of.
• Focus on the problem, not the person. You may be frustrated with your vehicle but understand that the service department is there to assist you and get your vehicle up and running again. Limit comments to explaining the problem and setting forth a specific action rather than criticizing or blaming the staff.

After Service

• Save the paperwork. Gather all supporting documents such as contracts, receipts, cancelled checks, owner’s manuals, warranty documents, account numbers, and orders. Make copies of all relevant documents to assist you with resolving a complaint.
• Follow the service plan and use instructions in the owner’s manual. The way you use or take care of your vehicle could affect your warranty. Be sure to comprehend the owner’s manual and know your vehicle.

Complaints

• Prior to contacting J.D. Byrider, stop and evaluate the issue. Is this an issue that merits complaint? Is the complaint something that can be fixed by simply asking the J.D. Byrider representative for assistance?
• If you decide to pursue the issue, you can avoid a lot of problems by communicating your request and needs clearly and effectively. Once you have decided to pursue the issue, complain as soon as possible. When you allow a problem to persist, feelings of discontent and resentment build.
• The first person you should contact is the service representative who handled your vehicle’s service. The service representative may be easier to explain the problem to and you may feel more comfortable in dealing with him/her. Again, clearly state the issue and make your request for services or changes tactfully.
• If the issue is not resolved with the service representative, or worse the confrontation escalates, request to speak to the manager. Ask to speak privately to the manager and address your concern in a non-hostile way. By addressing the manager in a calm manner shows you really are genuinely concerned and the manager is more likely to listen.
• Write to the J.D. Byrider where you purchased your vehicle about your complaint if the manager does not or cannot address it immediately. This gives the manager time to investigate, to help you attain resolution, and to help J.D. Byrider solve a potentially recurring problem.
• If store management is unable to resolve the issue, contact JD Byrider corporate headquarters via phone @ 888-240-3595 or JD Byrider Customer Complaint. Effective complaint letters are concise, authoritative, factual, constructive and friendly. Avoid using bad language in the letter and make sure you state your purpose, reasons, importance, request and ask for a written reply.
• When communicating with any J.D. Byrider representative, be polite and respectful while still effectively communicating your complaint. A friendly approach is much more likely to result in a successful resolution than a hostile approach.